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consumer protection

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Vietnam expands consumer protection mechanisms in digital environment

Vietnam expands consumer protection mechanisms in digital environment

In the digital environment, consumer rights need to be protected throughout the entire transaction process, from searching for information and placing orders to payment, delivery, warranty, returns and dispute settlement.

Hanoi pilots digital consumer protection, e-commerce assurance scheme

Under a blueprint issued on July 27, 2026, the capital city aims to have 500 businesses and organisations participating in or connected to the scheme by 2028. It also targets 1,000 products on dedicated digital storefronts or linked online platforms, with at least 80% of products carrying traceability information or suitable identification codes.
Secretariat calls for stronger Party leadership in consumer protection

Party committees, Party organisations, and all-level state management agencies are urged to focus their leadership and direction on key tasks, including protecting consumer rights on cyberspace; clarifying inter-sectoral responsibilities in goods control; analysing and assessing consumption trends in the digital era; and effectively combating the production and trade of counterfeit goods and imitations.